Rent is due on the 1st of each month unless stated otherwise in your lease.

Grace periods and late fees are defined in your lease agreement.

Tenants can pay rent through the online tenant portal using:

• Bank transfer (ACH)

• Debit card

• Credit card (fees may apply)

• In person check

• We do not accept cash

You can reach us anytime via our contact page, email, or your Community Manager. We aim to respond quickly—usually within one business day.

Partial payments are generally not accepted unless a written agreement has been made with management.

Submit a request through the tenant portal. Include photos and a detailed description so we can respond quickly.

• Active water leaks/flooding

• No heat in winter

• No A/C in extreme heat

• Electrical hazards

• Gas smell

• Lockouts (if covered by lease)

• Emergencies: ASAP / same day

• Urgent: 24–48 hours

• Routine: 3–5 business days (depending on vendor availability)

Tenants are responsible for damages caused by negligence, misuse, or failure to report issues promptly.

Many properties allow pets with approval. Breed, size, and quantity restrictions may apply.

Yes — typically a refundable deposit and/or non-refundable pet fee plus monthly pet rent.